Has it really been that long since I've posted? Even with Thanksgiving, my birthday, the 1/2 marathon in Texas, Christmas, New Years all in the past? What is the deal?
Okay, here is your silly library story of the day so far.
A customer called up wanting to place requests on a couple of books. She was very anxious and excited. As per library policy, I asked for her library card number to look up the account. She said that she didn't have it because...she was walking her freaking dog! (Her chuckle almost caused me to hang up) She had time to call us while walking her dog, and expected us to cater to her lack of preparation? I get so pissed with the sense of entitlement that some of our customers have, especially those who really don't deserve it. I almost lost it, but I think it was too early in the morning to have a meltdown. So I gave in and asked for her name and address (which we normally dont do), and put the books on hold for her.
